GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS OF BUSINESS PIRAMIDA d.o.o. — L'Adria Estate

Article 1 — Subject Matter and Application

These General Terms and Conditions of Business (hereinafter: General Terms) regulate the business relationship between the real estate broker PIRAMIDA d.o.o., Brajde 31, 52465 Tar, OIB: 54890989849, operating under the brand L'Adria Estate (hereinafter: the Broker), and any natural or legal person who enters into a written brokerage agreement with the Broker (hereinafter: the Client), regardless of whether such person acts in the legal transaction as seller, buyer or in another role.
The General Terms form an integral part of every brokerage agreement. By entering into the agreement, the Client confirms that they have been acquainted with the General Terms and that they accept them in full. In the event of any discrepancy between individual provisions of the agreement and these General Terms, the provisions of the agreement shall prevail.

Article 2 — Definitions

For the purposes of these General Terms:
1. The Broker is PIRAMIDA d.o.o., Brajde 31, 52465 Tar, OIB: 54890989849, a registered real estate brokerage agency entered in the Register of Brokers maintained by the Croatian Chamber of Economy (HGK), registration number: [65/2017], operating under the brand L'Adria Estate.
2. The Agent is a natural person employed by the Broker and entered in the Directory of Real Estate Brokerage Agents maintained by the HGK. Authorised agent: Adriana Bjelan, Directory No. 249/2025, Decision CLASS: UP/I-330-01/23-01/524; REF. NO.: 517-08-01-01-01-24-3.
3. The Client is a natural or legal person who enters into a written brokerage agreement with the Broker, regardless of whether they act as seller, buyer or in another role in the mediated legal transaction.
4. A Third Party is a person whom the Broker seeks to bring into contact with the Client for the purpose of negotiating the conclusion of a legal transaction, and who has not entered into a brokerage agreement with the Broker.
5. Brokerage means the activities of the Broker by which the Client is brought into contact with a third party for the purpose of negotiating and preparing the conclusion of legal transactions concerning a specific property.
6. The Brokerage Fee is the amount that the Client is obliged to pay to the Broker for the brokerage service performed, in accordance with the brokerage agreement and the valid price list.
7. The Agreement is the real estate brokerage agreement concluded between the Broker and the Client in written form, of which this document and the Broker's valid price list form an integral part.

Article 3 — Basis of the Offer and Liability for Data

The Broker's property offers are based on information provided by the Client (seller) in writing, orally or electronically. The Broker is not liable for inaccuracies, incompleteness or subsequent changes to the information resulting from inaccurate or untimely information provided by the Client.
Information on properties shall be deemed confirmed by the signing of the brokerage agreement with the Client who is the owner or authorised representative of the property owner. Until the agreement is concluded, all property information is for informational purposes only.
The Client is obliged to keep as a business secret the data and information that the Broker provides to interested persons and may not disclose them to third parties without the Broker's written approval.

Article 4 — Property Viewing — Third Party and Client

The Broker may, but is not obliged to, enable a person interested in a specific advertised property to view the property without a previously concluded brokerage agreement, in accordance with Article 23 of the Real Estate Brokerage Act. The Broker's primary obligation is towards the Client who has entrusted the property to the Broker, and the Broker reserves the right to assess the justification of each viewing and to refuse access to persons whom the Broker considers not to meet the conditions of serious interest or who could jeopardise the interests of the Client or the security of private property.
On the occasion of each viewing without an agreement, the third party and the Broker's agent shall sign a Property Viewing Confirmation. The confirmation is not a brokerage agreement and does not contain any obligation for the third party to pay a fee.
The Broker does not charge a brokerage fee to a third party who has not entered into a brokerage agreement with the Broker, in accordance with Article 29, paragraph 7 of the Act.

Article 5 — Services Available Exclusively to the Client

The Broker provides the following services exclusively to persons who have entered into a brokerage agreement with the Broker in the capacity of Client:
— active search and systematic delivery of property proposals according to defined criteria
— representation and advisory support in negotiations with the seller or the seller's broker
— verification of the property's ownership and documentation status
— review and analysis of land registry status, encumbrances and restrictions
— coordination and support in obtaining the necessary documentation
— advice on the selection of a notary public and coordination of the notarisation procedure
— information on purchase costs, tax obligations and related fees
— support in opening a bank account, obtaining an OIB and translating documents
— organisation of property handover
— advice on the relocation and adaptation process
— brokerage support until final signature and registration of ownership
The Broker shall deal with persons who have not entered into a brokerage agreement conscientiously, professionally and in good faith, to the extent necessary for the proper execution of brokerage between the Broker and the Client. However, such persons do not acquire the right to the above services of the Broker, which are intended exclusively for the Client, including but not limited to documentation analysis, legal or business advice, coordination of the legal transaction, preparation or obtaining of documentation, negotiations and other activities related to the conclusion and execution of the legal transaction. The Broker is not liable for decisions, actions, omissions, legal effects or the outcome of a legal transaction that such person concludes without contracting the Broker's direct assistance, advice or coordination.

Article 6 — Conclusion of the Brokerage Agreement

By the brokerage agreement, the Broker undertakes to endeavour to find and bring into contact with the Client a suitable person for the purpose of negotiating and concluding a specific legal transaction on the transfer or establishment of rights to a property, and the Client undertakes to pay the brokerage fee if such transaction is concluded.
The agreement is concluded in written form. It is not permitted to perform brokerage without a concluded agreement.
An integral part of every agreement is the Broker's valid price list, with the date indicated, signed by both contracting parties.
The agreement enters into force on the date it is signed by both contracting parties.

Article 7 — Exclusive Brokerage

By the brokerage agreement, the Client may undertake not to engage any other broker for the mediated transaction and not to act independently in a manner that bypasses the Broker. This obligation must be expressly agreed.
If, during the term of the exclusive brokerage agreement, the Client concludes a legal transaction bypassing the Broker — through another broker, independently or in any other manner — the Client is obliged to pay the Broker the agreed brokerage fee and reimburse all actual costs incurred during the brokerage.
When concluding an exclusive brokerage agreement, the Broker is obliged to specifically draw the Client's attention to the legal effects and consequences of this clause.

Article 8 — Duration of the Agreement

The agreement is concluded for a definite term. If the parties have not agreed on the duration, the agreement shall be deemed concluded for 12 (twelve) months. The agreement may be extended by written agreement of the parties.

Article 9 — Termination of the Agreement and Compensation to the Broker

The agreement terminates upon expiry of the agreed term, by cancellation or by written agreement of the parties.
Cancellation must be delivered in writing. The notice period is 30 (thirty) days, unless otherwise agreed.
If the Client cancels the agreement or unilaterally terminates cooperation without justified reason, the Client is obliged to compensate the Broker for the costs and work invested during the term of the agreement. Such compensation may not be less than 1/3 (one third) nor greater than the full agreed brokerage fee for the mediated transaction.
If the Client concludes a legal transaction with a person with whom the Broker brought them into contact, and the conclusion occurs within 12 (twelve) months from termination of the agreement as a direct consequence of the Broker's activity, the Broker is entitled to the full agreed brokerage fee.
The Client is obliged to notify the Broker in writing of every concluded legal transaction relating to the subject matter of the brokerage.

Article 10 — Obligations of the Broker

By the brokerage agreement, the Broker undertakes to perform the following activities according to the nature of the transaction and the role of the Client.
Services included in the brokerage fee — for both Clients (seller and buyer):
— verification of the property's ownership status and review of land registry status, encumbrances and restrictions
— analysis of the property's planning and documentation status (zoning, permits, legalisation)
— warning of visible defects and legal risks related to the property
— brokerage and advisory support in negotiations
— coordination with the notary public and competent institutions
— monitoring the process until final signature
Additionally, for the Client acting as seller:
— assessment of the property's market value on the basis of realised comparable transactions
— photographing the property and preparing a standard market presentation
— advertising the property on relevant portals and the Broker's channels
— verifying the identity and seriousness of interest of potential buyers
— organising and conducting property viewings
Additionally, for the Client acting as buyer:
— active search and systematic delivery of property proposals according to defined criteria
— advice on the selection of a notary public and coordination of the notarisation procedure
— information on purchase costs, tax obligations and related fees
— support in obtaining an OIB, opening a bank account and translating documents
— organisation of property handover and brokerage support until registration of ownership
Services charged separately according to the price list, at the Client's express request:
— engagement of a paid professional photographer or videographer beyond standard photography
— preparation of special marketing materials (video, virtual tour, paid advertising)
— collection and organisation of documentation on behalf of the Client
— market and investment consulting (yield analysis, comparison of options)
— advice and support regarding legalisation or change of use of the property
All special services are agreed in writing and charged according to the Broker's valid price list, regardless of the outcome of the mediated transaction.

Article 11 — Obligations of the Client

Obligations of the Client acting as seller:
1. to present to the Broker accurate and complete information on the property, including its description, condition and asking price
2. to make available for inspection documents proving ownership or another real right to the property and to indicate all registered and unregistered encumbrances
3. to make available for inspection, if in possession thereof, the location permit, building permit or occupancy permit, energy certificate and other relevant documents
4. to enable the Broker and interested persons to view the property at agreed times
5. to notify the Broker in writing of any change relating to the property or legal transaction, including changes of ownership, encumbrances or the intention to sell
6. to pay the brokerage fee in accordance with the agreement and these General Terms
7. to reimburse the Broker for separately agreed costs exceeding the usual scope of brokerage
Obligations of the Client acting as buyer:
1. to present to the Broker accurate and complete information on their own criteria and financial possibilities
2. to present, upon request, proof of available funds for the purchase
3. to respond in a timely manner to the Broker's proposals and information
4. to notify the Broker in writing of any contact with the seller or a third party relating to a property presented by the Broker
5. to pay the brokerage fee in accordance with the agreement and these General Terms
Liability of the Client for early termination and breach of good faith:
The Client is not obliged to conclude the mediated legal transaction. However, if the Client cancels the agreement or terminates cooperation without justified reason attributable to the Broker, or if, without the Broker's knowledge, the Client independently concludes or attempts to conclude the mediated legal transaction by bypassing the Broker, the Client is obliged to compensate the Broker for the costs and work invested during the term of the agreement. This amount may not be less than 1/3 (one third) nor greater than the full agreed brokerage fee for the mediated transaction.
A Client who has provided the Broker with inaccurate or incomplete information, concealed material facts or caused damage to the Broker or to a third party with whom the Broker brought them into contact by intentional or grossly negligent conduct shall be fully liable for the damage incurred.

Article 12 — Broker's Right to a Fee

The Broker acquires the right to the brokerage fee upon conclusion of the first legal act between the parties regulating the mediated legal transaction — a preliminary agreement or final agreement.
The mere introduction of the Client to a third party or the organisation of a viewing, without conclusion of the mediated legal transaction, does not entitle the Broker to a brokerage fee.
The Broker is also entitled to the full brokerage fee in the following cases:
1. if the Client concludes a legal transaction with a person with whom the Broker brought them into contact within 12 (twelve) months from termination of the brokerage agreement, and such transaction is a direct consequence of the Broker's activity during the term of the agreement
2. if the Client concludes with that person a legal transaction different from the mediated transaction, but by which the same purpose or the same financial benefit is achieved
3. if the mediated legal transaction is concluded by the Client's spouse or extramarital partner, descendant or parent, or by a legal entity in which the Client or a person close to the Client has a management or ownership role
The Client is obliged to notify the Broker in writing of every concluded legal transaction relating to the subject matter of the brokerage, regardless of whether the brokerage agreement is still active or not.

Article 13 — Brokerage Fee

The brokerage fee is determined by the brokerage agreement in accordance with the Broker's valid price list, which forms an integral part of the agreement.
The total brokerage fee for the purchase and sale of real estate amounts to 6% (+VAT) of the achieved purchase price, with a minimum fee of EUR 3,000.00 (+VAT).
If both parties to the transaction — the seller and the buyer — enter into a brokerage agreement, each party pays 3% (+VAT) of the achieved purchase price, with a minimum fee of EUR 1,500.00 (+VAT) per party. The total amount charged to both parties may not exceed 6% (+VAT) of the achieved price.
If only one party enters into a brokerage agreement, that party is charged the fee determined by the agreement, but not more than the amount corresponding to that party's share determined by the price list, in accordance with Article 30, paragraph 4 of the Act.
Before concluding agreements with both parties, the Broker is obliged to inform each of them in writing of the amount of the individual fee and the total sum of the fees, in accordance with Article 30, paragraph 5 of the Real Estate Brokerage Act.
The Broker does not charge a brokerage fee to a third party who has not entered into a brokerage agreement with the Broker (Article 29, paragraph 7 of the Act).
The Broker acquires the right to the brokerage fee upon conclusion of the first legal act between the parties (preliminary agreement or final agreement).
The brokerage fee does not include: notarial fees and charges, court and administrative fees, costs of obtaining documentation, real estate transfer tax, geodetic and cadastral fees.
VAT is calculated on all fee amounts at the applicable rate.

Article 14 — Prevention of Money Laundering and Terrorist Financing

PIRAMIDA d.o.o. is obliged to implement measures for the prevention of money laundering and terrorist financing in accordance with the Act on the Prevention of Money Laundering and Terrorist Financing (Official Gazette of the Republic of Croatia No. 108/17 and amendments). As a real estate broker, the Company is obliged to implement customer due diligence measures before and during the business relationship.
Authorised person for implementation of the measures: Adriana Bjelan.
The Client and all persons participating in the mediated legal transaction are obliged, at the Broker's request, to present:
— identity card or passport (natural persons)
— OIB or foreign tax identification number
— for legal entities: excerpts from the court register, information on beneficial owners (UBO) and the representative's power of attorney
— proof of source of funds, if the transaction value exceeds the statutory threshold or if circumstances so require
The Broker is authorised to postpone or suspend the provision of services and to report suspicious transactions to the competent authorities without prior notice to the Client, in accordance with statutory obligations.
Data collected for the purpose of AML/CFT checks are retained for 7 (seven) years from the end of the business relationship.

Article 15 — Protection of Personal Data

The controller of personal data is PIRAMIDA d.o.o., Brajde 31, 52465 Tar, OIB: 54890989849 (contact: info@ladriaestate.com).
The Client's personal data are processed exclusively for purposes necessary for the performance of the brokerage agreement, the fulfilment of the Broker's statutory obligations (including AML/CFT obligations) and the Broker's legitimate interests, in accordance with Regulation (EU) 2016/679 (GDPR) and the Croatian Act on the Implementation of the General Data Protection Regulation (Official Gazette of the Republic of Croatia No. 42/18).
The legal basis for data processing within the brokerage service is performance of a contract (Article 6, paragraph 1, point b GDPR). For processing outside the contractual relationship (marketing communication), the basis is the prior consent of the data subject.
The data subject has the right of access, rectification, erasure, restriction of processing, objection and data portability, as well as the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP, https://azop.hr).
The full Privacy Policy is available at www.ladriaestate.com and upon request at the Broker's office.

Article 16 — Confidentiality

The Broker undertakes to preserve the confidentiality of all data received from the Client and not to use them outside the purpose of performing the agreement, except with respect to employees whose access is necessary for the performance of the agreement, by order of a court or competent authority, and where necessary to fulfil the Broker's statutory obligation. This obligation does not apply to data that are publicly available independently of the Broker.

Article 17 — Liability

The Broker is obliged to perform brokerage with enhanced diligence, in accordance with the rules of the profession and business customs.
The Broker is not liable for: inaccurate or incomplete information provided by the Client; the condition of the property that was not visible or available for verification at the time of brokerage; decisions of competent authorities made after conclusion of the agreement; the outcome of negotiations or the achieved transaction price.
The Broker's professional liability is insured by an insurance policy in accordance with Article 6 of the Real Estate Brokerage Act, in the amount of at least EUR 100,000.00 per insured event and EUR 300,000.00 for all claims in one insurance year (insurer: Adriatic osiguranje d.d.).
The Client is liable for damage caused by fraudulent provision of information, concealment of material facts or intentional or grossly negligent conduct towards the Broker or third parties with whom the Broker brought the Client into contact.

Article 18 — Consumer's Right of Unilateral Withdrawal

If the brokerage agreement is concluded at a distance or outside the Broker's business premises, the Client acting as a consumer has the right to withdraw from the agreement without giving reasons within 14 (fourteen) days from the date of conclusion, in accordance with the Consumer Protection Act.
If the Client expressly requests that the Broker immediately commence provision of the service, and the Broker fully performs the service within that period, the right of unilateral withdrawal ceases. The express request for commencement of the service before expiry of the withdrawal period shall be given in written form as an integral part of the agreement.

Article 19 — Complaints

Suggestions, compliments and complaints regarding the provision of services may be submitted by the Client in writing to the address: PIRAMIDA d.o.o., Brajde 31, 52465 Tar, or electronically to: info@ladriaestate.com. The Broker is obliged to respond to the complaint within 15 days of receipt.
For alternative resolution of consumer disputes, EU consumers may use the European Commission platform: https://ec.europa.eu/consumers/odr

Article 20 — Final Provisions

PIRAMIDA d.o.o. is entered in the court register: Commercial Court in Pazin, MBS: 130011832, share capital: EUR 2,654.46, fully paid. Contact: tel. +385989778357, info@ladriaestate.com. Working hours: Monday-Friday 9:00-18:00, Saturday 9:00-14:00, Sunday closed.
All relationships arising from the brokerage agreement and these General Terms shall be governed by the substantive law of the Republic of Croatia. Disputes shall fall within the jurisdiction of the court having subject-matter jurisdiction according to the Broker's registered office.
These General Terms enter into force on the date of publication and apply to all brokerage agreements concluded from that date.
Tar, 01.01.2026.
PIRAMIDA d.o.o.