GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS OF BUSINESS
PIRAMIDA d.o.o. — L’Adria Estate

Article 1 — Subject Matter and Application

These General Terms and Conditions of Business (hereinafter: General Terms) regulate the business relationship between the real estate broker PIRAMIDA d.o.o., Brajde 31, 52465 Tar, OIB: 54890989849, operating under the brand L’Adria Estate (hereinafter: the Broker), and any natural or legal person who enters into a written brokerage agreement with the Broker (hereinafter: the Client), regardless of whether such person acts in the legal transaction as seller, buyer or in another role.
The General Terms form an integral part of every brokerage agreement. By entering into the agreement, the Client confirms that they have been acquainted with the General Terms and that they accept them in full. In the event of any discrepancy between individual provisions of the agreement and these General Terms, the provisions of the agreement shall prevail.
These General Terms have been adopted and are applied in accordance with the Real Estate Brokerage Act (Official Gazette of the Republic of Croatia No. 69/2026; hereinafter: the Act), which entered into force on 7 July 2026 and which repealed the Real Estate Brokerage Act (Official Gazette of the Republic of Croatia No. 107/07, 144/12, 14/14 and 32/19).
The Broker performs brokerage exclusively in the purchase and sale of real estate. The Broker does not provide brokerage in lease, tenancy, exchange or other legal transactions referred to in Article 4, point 5 of the Act, and these General Terms, the price list and the description of services therefore relate exclusively to the purchase and sale of real estate. Should the Broker extend its activity to another type of brokerage, it will first adopt and publish an amendment to the General Terms containing the prescribed content for that type of brokerage.

Article 2 — Definitions

For the purposes of these General Terms:
The Broker is PIRAMIDA d.o.o., Brajde 31, 52465 Tar, OIB: 54890989849, a registered real estate brokerage agency entered in the Register of Brokers maintained by the Croatian Chamber of Economy (HGK), registration number: 65/2017, operating under the brand L’Adria Estate.
The Agent is a natural person employed by the Broker and entered in the Directory of Real Estate Brokerage Agents maintained by the HGK. Authorised agent: Adriana Bjelan, Directory No. 249/2025, Decision CLASS: UP/I-330-01/23-01/524; REF. NO.: 517-08-01-01-01-24-3. An Agent performs brokerage activities under an employment contract with one broker only (Art. 14(5) and Art. 16 of the Act).
The Client is a natural or legal person who enters into a written brokerage agreement with the Broker — regardless of whether they act as seller, buyer or in another role in the mediated legal transaction.
A Third Party is a person whom the Broker seeks to bring into contact with the Client for the purpose of negotiating the conclusion of a legal transaction, and who has not entered into a brokerage agreement with the Broker.
Brokerage means the activities of the Broker by which the Client is brought into contact with a third party for the purpose of negotiating and preparing the conclusion of legal transactions concerning a specific property.
The Brokerage Fee is the amount that the Client is obliged to pay to the Broker for the brokerage service performed, in accordance with the brokerage agreement and the valid price list.
The Agreement is the real estate brokerage agreement concluded between the Broker and the Client in written form, of which this document and the Broker’s valid price list form an integral part.
The Register of Brokers and the Directory of Agents are maintained by the HGK and are public and accessible via the internet (Art. 12 and Art. 13 of the Act).

Article 3 — Basis of the Offer and Liability for Data

The Broker’s property offers are based on information provided by the Client (seller) in writing, orally or electronically. The Broker is not liable for inaccuracies, incompleteness or subsequent changes to the information resulting from inaccurate or untimely information provided by the Client.
Information on properties shall be deemed confirmed by the signing of the brokerage agreement with the Client who is the owner or authorised representative of the property owner. Until the agreement is concluded, all property information is for informational purposes only.
Advertising of a property is not permitted without a previously concluded brokerage agreement with the owner of the property (Art. 22(2) of the Act). The Broker shall discontinue advertising without delay upon termination of the agreement or upon revocation of the authorisation to advertise.

Article 4 — Property Viewing — Third Party and Client

A Broker who advertises a property on the market on the basis of a brokerage agreement shall not make the viewing of that property by a third party conditional upon the prior signing of a brokerage agreement (Art. 23(1) of the Act).
The Broker may, but is not obliged to, enable a person interested in a specific advertised property to view the property without a previously concluded brokerage agreement, in accordance with Article 23 of the Real Estate Brokerage Act. The Broker’s primary obligation is towards the Client who has entrusted the property to the Broker. The Broker enables or refuses the viewing of a property in accordance with the interests of the Client and the Broker’s professional assessment, acting with the diligence of a good expert (Art. 24, point 5 of the Act). The Broker reserves the right to assess the justification of each viewing and to refuse access to persons whom the Broker considers not to meet the conditions of serious interest or who could jeopardise the interests of the Client or the security of private property.
Viewings are organised at previously agreed times, having regard to the security of the property, the privacy of its users and the Client’s instructions. On the occasion of each viewing, the third party and the Broker’s agent shall sign a Property Viewing Confirmation. The confirmation is not a brokerage agreement and does not contain any obligation for the third party to pay a fee.
The Broker does not charge a brokerage fee to a third party who has not entered into a brokerage agreement with the Broker, in accordance with Art. 29(7) of the Act.

Article 5 — Services Available Exclusively to the Client

The Broker provides the following services exclusively to persons who have entered into a brokerage agreement with the Broker in the capacity of Client:
— active search and systematic delivery of property proposals according to defined criteria
— representation and advisory support in negotiations with the seller or the seller’s broker
— verification of the property’s ownership and documentation status
— review and analysis of land registry status, encumbrances and restrictions
— coordination and support in obtaining the necessary documentation
— advice on the selection of a notary public and coordination of the notarisation procedure
— information on purchase costs, tax obligations and related fees
— support in opening a bank account, obtaining an OIB and translating documents
— organisation of property handover
— advice on the relocation and adaptation process
— brokerage support until final signature and registration of ownership
The Broker shall deal with persons who have not entered into a brokerage agreement conscientiously, professionally and in good faith, to the extent necessary for the proper execution of brokerage between the Broker and the Client. However, such persons do not acquire the right to the above services of the Broker, which are intended exclusively for the Client, including but not limited to documentation analysis, legal or business advice, coordination of the legal transaction, preparation or obtaining of documentation, negotiations and other activities related to the conclusion and execution of the legal transaction. The Broker is not liable for decisions, actions, omissions, legal effects or the outcome of a legal transaction that such person concludes without contracting the Broker’s direct assistance, advice or coordination.

Article 6 — Conclusion of the Brokerage Agreement

By the brokerage agreement, the Broker undertakes to endeavour to find and bring into contact with the Client a suitable person for the purpose of negotiating and concluding a specific legal transaction on the transfer or establishment of rights to a property, and the Client undertakes to pay the brokerage fee if such transaction is concluded.
The agreement is concluded in written form. It is not permitted to perform brokerage without a concluded agreement.
An integral part of every agreement is the Broker’s valid price list, with the date indicated, signed by both contracting parties.
The brokerage agreement shall obligatorily contain: the details of the Broker and the Client; the subject matter of the brokerage; the type and essential content of the legal transaction for which brokerage is provided; the amount of the brokerage fee; details of all additional services and costs related to the brokerage, including their type and amount and the party liable for payment; and the Broker’s registration number in the Register (Art. 17(5) of the Act).
The agreement enters into force on the date it is signed by both contracting parties.

Article 7 — Exclusive Brokerage

By the brokerage agreement, the Client may undertake not to engage any other broker for the mediated transaction and not to act independently in a manner that bypasses the Broker. This obligation must be expressly agreed.
If, during the term of the exclusive brokerage agreement, the Client concludes a legal transaction on the transfer or establishment of a specific right to a property through another broker or in any other manner bypassing the Broker, the Client is obliged to pay the Broker the agreed brokerage fee and to reimburse any additional actual costs incurred during the brokerage which were previously and separately agreed in writing (Art. 18(2) of the Act). Exclusive brokerage does not in itself oblige the Client to commence negotiations or conclude a legal transaction.
When concluding an exclusive brokerage agreement, the Broker is obliged to specifically draw the Client’s attention to the legal effects and consequences of that clause.

Article 8 — Duration of the Agreement

The agreement is concluded for a definite term. If the parties have not agreed on the duration, the agreement shall be deemed concluded for 12 (twelve) months. The agreement may be extended by written agreement of the parties.

Article 9 — Termination of the Agreement and Compensation to the Broker

The agreement terminates upon conclusion of the agreed legal transaction and fulfilment of the obligations of the contracting parties, upon expiry of the agreed term, by cancellation or by written agreement of the parties.
Cancellation must be delivered in writing. The notice period is 30 (thirty) days, unless otherwise agreed.
Upon termination of the agreement, the Client is obliged to reimburse the Broker those costs incurred which it was agreed the Client would pay separately (Art. 19(2) of the Act). The Client’s liability for damage and costs arising from conduct contrary to the principle of good faith is governed by Article 11 of these General Terms. Due cancellation of the agreement, as well as the Client’s decision not to sell the property or not to accept the terms offered, do not in themselves constitute conduct contrary to the principle of good faith and do not give rise to an obligation to pay compensation.
If the Client concludes a legal transaction with a person with whom the Broker brought them into contact, and the conclusion occurs within 12 (twelve) months from termination of the agreement as a direct consequence of the Broker’s activity, the Broker is entitled to the full agreed brokerage fee.
The Client is obliged to notify the Broker in writing of every concluded legal transaction relating to the subject matter of the brokerage.

Article 10 — Obligations of the Broker

The brokerage fee covers the activities set out in this Article. Pursuant to Article 20(2) of the Act, those activities obligatorily comprise bringing the Client and a third party into contact, verifying the condition of the property, and preparatory activities for the conclusion of the legal transaction.
A) Bringing the Client and a third party into contact. Endeavouring to find and bring into contact with the Client a person for the purpose of concluding the mediated transaction; informing the Client of the average market price of a comparable property; presenting and promoting the property on the market; advertising the property in an appropriate manner on the Broker’s website and on relevant portals; standard photography and preparation of a basic presentation; receiving and processing enquiries; verifying the identity and seriousness of interest of potential buyers; organising and conducting viewings and signing the viewing confirmation; mediating in the transmission of offers, counter-offers and terms between the parties.
B) Verifying the condition of the property. Obtaining and reviewing the documents proving ownership or another real right to the property in question; reviewing the land registry and cadastral status, including registered encumbrances, restrictions and annotations; comparing the actual and the recorded status to the extent available; where the subject of brokerage is land, verifying its designated use in accordance with spatial planning regulations; reviewing available documentation on the legality and designated use of the building and the energy certificate; warning of observed visible defects and legal risks; informing the Client of all circumstances material to the intended transaction that are known or must be known to the Broker.
C) Preparatory activities for the conclusion of the legal transaction. Professional and advisory support in negotiations; aligning the essential elements of the legal transaction and the payment schedule; preparing and exchanging the information required for drawing up the preliminary agreement and the purchase agreement; coordination with the notary public and the competent institutions; informing about purchase costs, tax obligations and related charges; monitoring the procedure until signature and support until registration of the ownership right is carried out; organising the handover of the property.
Broken down according to the role of the Client
Services included in the brokerage fee — for both Clients (seller and buyer):
— verification of the property’s ownership status and review of land registry status, encumbrances and restrictions
— analysis of the property’s planning and documentation status (designated use, permits, legalisation)
— warning of visible defects and legal risks related to the property
— brokerage and advisory support in negotiations
— coordination with the notary public and competent institutions
— monitoring the process until final signature
Additionally, for the Client acting as seller:
— assessment of the property’s market value on the basis of comparable transactions
— photographing the property and preparing a standard market presentation
— advertising the property on relevant portals and the Broker’s channels
— verifying the identity and seriousness of interest of potential buyers
— organising and conducting property viewings
Additionally, for the Client acting as buyer:
— active search and systematic delivery of property proposals according to defined criteria
— advice on the selection of a notary public and coordination of the notarisation procedure
— information on purchase costs, tax obligations and related fees
— support in obtaining an OIB, opening a bank account and translating documents
— organisation of property handover and brokerage support until registration of ownership
Services charged separately according to the price list, at the Client’s express request:
— engagement of a paid professional photographer or videographer beyond standard photography
— preparation of special marketing materials (video, virtual tour, paid advertising)
— collection and organisation of documentation on behalf of the Client
— market and investment consulting (yield analysis, comparison of options)
— advice and support regarding legalisation or change of designated use of the property
Services not covered by this Article are charged only if, before they are incurred, they have been separately agreed in writing, stating the type, description and amount of the cost and the party liable for payment. Third-party costs are charged at the actual cost incurred and are evidenced by an invoice or another credible document; a fixed price may be agreed only for the Broker’s own services (Art. 29(3) of the Act). The Broker may not commission a third-party service at the Client’s expense in excess of the amount agreed in writing without the Client’s new written consent. Prices are set out in the price list under Article 13 of these General Terms.

Article 11 — Obligations of the Client

Obligations of the Client acting as seller:
— to present to the Broker accurate and complete information on the property, including its description, condition and asking price
— to make available for inspection documents proving ownership or another real right to the property and to indicate all registered and unregistered encumbrances
— to make available for inspection, if in possession thereof, the location permit, building permit or occupancy permit, energy certificate and other relevant documents
— to enable the Broker and interested persons to view the property at agreed times
— to notify the Broker in writing of any change relating to the property or legal transaction — including changes of ownership, encumbrances or the intention to sell
— to pay the brokerage fee in accordance with the agreement and these General Terms
— to reimburse the Broker for separately agreed costs exceeding the usual scope of brokerage
Obligations of the Client acting as buyer:
— to present to the Broker accurate and complete information on their own criteria and financial possibilities
— to present, upon request, proof of available funds for the purchase
— to respond in a timely manner to the Broker’s proposals and information
— to notify the Broker in writing of any contact with the seller or a third party relating to a property presented by the Broker
— to pay the brokerage fee in accordance with the agreement and these General Terms
Liability of the Client for early termination and breach of good faith:
The Client is not obliged to commence negotiations or to conclude a legal transaction with a third party found by the Broker. A provision of the brokerage agreement stipulating otherwise is null and void (Art. 25(2) of the Act).
If the Client does not act in good faith, the Client is liable to the Broker for damage and is obliged to reimburse all costs incurred, which may not be less than one third nor greater than the agreed brokerage fee for the mediated transaction (Art. 25(3) of the Act).
Conduct contrary to the principle of good faith shall be deemed to include in particular: providing inaccurate or incomplete information and concealing material facts about the property; independently concluding or attempting to conclude the mediated transaction by bypassing the Broker with a person with whom the Broker brought the Client into contact; concealing contacts or circumstances material to establishing whether the transaction is a consequence of the Broker’s activity; and failing to give written notice of a concluded legal transaction.
Due cancellation of the agreement, as well as the Client’s decision not to sell the property or not to accept the terms offered, do not in themselves constitute conduct contrary to the principle of good faith.
A Client who has provided the Broker with inaccurate or incomplete information, concealed material facts, or caused damage to the Broker or to a third party with whom the Broker brought them into contact by intentional or grossly negligent conduct shall be fully liable for the damage incurred.

Article 12 — Broker’s Right to a Fee

The Broker acquires the right to the brokerage fee upon conclusion of the first legal act between the parties regulating the mediated legal transaction — a preliminary agreement or final agreement.
The mere introduction of the Client to a third party or the organisation of a viewing, without conclusion of the mediated legal transaction, does not entitle the Broker to a brokerage fee.
The Broker is also entitled to the full brokerage fee in the following cases:
1. if the Client concludes a legal transaction with a person with whom the Broker brought them into contact within 12 (twelve) months from termination of the brokerage agreement, and such transaction is a direct consequence of the Broker’s activity during the term of the agreement;
2. if the Client concludes with that person a legal transaction different from the mediated transaction, but by which the same purpose or the same financial benefit is achieved;
3. if the mediated legal transaction is concluded by the Client’s spouse or extramarital partner, descendant or parent, or by a legal entity in which the Client or a person close to the Client has a management or ownership role.
The Client is obliged to notify the Broker in writing of every concluded legal transaction relating to the subject matter of the brokerage.
The Broker may not request partial or full payment of the brokerage fee in advance, that is, before the conclusion of the brokerage agreement or the preliminary agreement (Art. 29(2) of the Act). The brokerage fee falls due for payment within 7 (seven) days from the date of conclusion of the preliminary agreement or the final purchase agreement and the issuing of an invoice to the Client.
The Broker is not entitled to the brokerage fee if the Broker personally concludes with the Client the agreement that was the subject of the brokerage, nor if such an agreement with the Client is concluded by the Broker’s agent who performed the brokerage activities (Art. 29(5) of the Act). Where an agent personally concludes such an agreement, the Broker is entitled to claim damages from the agent in accordance with labour regulations (Art. 29(6) of the Act).

Article 13 — Brokerage Fee

The brokerage fee is determined by the brokerage agreement in accordance with the Broker’s valid price list, which forms an integral part of the agreement.
The total brokerage fee for the purchase and sale of real estate amounts to 6% (+VAT) of the achieved purchase price, with a minimum fee of EUR 3,000.00 (+VAT).
If both parties to the transaction — the seller and the buyer — enter into a brokerage agreement, each party pays 3% (+VAT) of the achieved purchase price, with a minimum fee of EUR 1,500.00 (+VAT) per party. The total amount charged to both parties may not exceed 6% (+VAT) of the achieved price.
If only one party enters into a brokerage agreement with the Broker, that party is charged the fee determined by the agreement, but not more than the amount corresponding to that party’s share determined by the price list, in accordance with Art. 30(4) of the Act.
Before concluding agreements with both parties, the Broker is obliged to inform each of them in writing of the amount of the individual fee and the total sum of the fees, in accordance with Art. 30(5) of the Real Estate Brokerage Act.
The Broker does not charge a brokerage fee to a third party who has not entered into a brokerage agreement with the Broker (Art. 29(7) of the Act).
The Broker acquires the right to the brokerage fee upon conclusion of the first legal act between the parties (preliminary agreement or final agreement).
The brokerage fee does not include: notarial fees and charges, court and administrative fees, costs of obtaining documentation, real estate transfer tax, geodetic and cadastral fees.
VAT is calculated on all fee amounts at the applicable rate.

The total brokerage fee charged to all principals in connection with the same property may not exceed the maximum aggregate amount specified in the Price List. The Price List is displayed at the Broker’s registered office and, for the purposes of these General Terms and Conditions, is published at:
https://ladriaestate.com/price-list

Currently applicable Price List:

Price List of Brokerage Fees and Services
Price List No.: 02/26
Effective from: 7 July 2026

## Article 14 — Prevention of Money Laundering and Terrorist Financing

PIRAMIDA d.o.o. is obliged to implement measures for the prevention of money laundering and terrorist financing in accordance with the Act on the Prevention of Money Laundering and Terrorist Financing (Official Gazette No. 108/17 and amendments). As a real estate broker, the Company is obliged to implement customer due diligence measures before and during the business relationship.
Authorised person for implementation of the measures: Adriana Bjelan.
The Client and all persons participating in the mediated legal transaction are obliged, at the Broker’s request, to present:
— identity card or passport (natural persons)
— OIB or foreign tax identification number
— for legal entities: excerpts from the court register, information on beneficial owners (UBO) and the representative’s power of attorney
— proof of source of funds, if the transaction value exceeds the statutory threshold or if circumstances so require
The Broker is authorised to postpone or suspend the provision of services and to report suspicious transactions to the competent authorities without prior notice to the Client, in accordance with statutory obligations.
Data and documentation collected for the purpose of implementing measures for the prevention of money laundering and terrorist financing are retained for 10 (ten) years from the end of the business relationship or from the transaction performed, after which they are erased or destroyed, unless a special regulation provides otherwise.

Article 15 — Protection of Personal Data

The controller of personal data is PIRAMIDA d.o.o., Brajde 31, 52465 Tar, OIB: 54890989849 (contact: info@ladriaestate.com).
The Client’s personal data are processed exclusively for purposes necessary for the performance of the brokerage agreement, the fulfilment of the Broker’s statutory obligations (including AML/CFT obligations) and the Broker’s legitimate interests, in accordance with Regulation (EU) 2016/679 (GDPR) and the Croatian Act on the Implementation of the General Data Protection Regulation (Official Gazette No. 42/18).
The legal basis for data processing within the brokerage service is performance of a contract (Article 6(1)(b) GDPR). For processing outside the contractual relationship (marketing communication), the basis is the prior consent of the data subject.
The data subject has the right of access, rectification, erasure, restriction of processing, objection and data portability, as well as the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP, https://azop.hr).
The full Privacy Policy is available at www.ladriaestate.com and upon request at the Broker’s office.

Article 16 — Confidentiality

The Broker undertakes to preserve the confidentiality of all data received from the Client and not to use them outside the purpose of performing the agreement, except with respect to employees whose access is necessary for the performance of the agreement, by order of a court or competent authority, and where necessary to fulfil the Broker’s statutory obligation. This obligation does not apply to data that are publicly available independently of the Broker.

Article 17 — Liability

The Broker is obliged to perform brokerage with enhanced diligence, in accordance with the rules of the profession and business customs.
The Broker is not liable for: inaccurate or incomplete information provided by the Client; the condition of the property that was not visible or available for verification at the time of brokerage; decisions of competent authorities made after conclusion of the agreement; the outcome of negotiations or the achieved transaction price.
The Broker’s liability for damage that it might cause to the Client or to third parties in the performance of brokerage is covered by a professional liability insurance policy in accordance with Article 6 of the Act, in the amount of EUR 100,000.00 per insured event and EUR 300,000.00 for all claims in one insurance year.
Insurer: GRAWE Hrvatska d.d., Zagreb.
The Client is liable for damage caused by fraudulent provision of information, concealment of material facts, or intentional or grossly negligent conduct towards the Broker or third parties with whom the Broker brought the Client into contact.

Article 18 — Consumer’s Right of Unilateral Withdrawal

If the brokerage agreement is concluded at a distance or outside the Broker’s business premises, the Client acting as a consumer has the right to withdraw from the agreement without giving reasons within 14 (fourteen) days from the date of conclusion, in accordance with the Consumer Protection Act.
If the Client expressly requests that the Broker immediately commence provision of the service, and the Broker fully performs the service within that period, the right of unilateral withdrawal ceases. The express request for commencement of the service before expiry of the withdrawal period shall be given in written form as an integral part of the agreement.

Article 19 — Complaints

Suggestions, compliments and complaints regarding the provision of services may be submitted by the Client in writing to the address: PIRAMIDA d.o.o., Brajde 31, 52465 Tar, or electronically to: info@ladriaestate.com. The Broker is obliged to respond to the complaint within 15 days of receipt.
Supervision of the business of real estate brokers is carried out by:
— the Croatian Chamber of Economy — supervision of the implementation of the provisions of the general act on ethical business conduct; the HGK may issue a decision prohibiting conduct contrary to that act, and an appeal against the decision may be lodged with the Ministry, whereby the appeal does not suspend enforcement (Art. 33 of the Act);
— the Ministry competent for the economy — administrative supervision of the tasks entrusted by the Act (Art. 34(1) of the Act);
— market inspectors of the State Inspectorate — inspection supervision of the implementation of the Act and the regulations adopted thereunder (Art. 34(2) of the Act).
For alternative resolution of consumer disputes, EU consumers may use the European Commission platform: https://ec.europa.eu/consumers/odr

Article 20 — Ethical Business Conduct and Compliance with the Code

The Broker and the brokerage agents employed by the Broker are obliged to comply with the provisions of the general act on ethical business conduct of real estate brokers, adopted by the Croatian Chamber of Economy on the proposal of the Real Estate Business Association at the HGK and with the prior consent of the Ministry (Art. 5(7) and (8) of the Act). Until the new general act enters into force, the applicable acts adopted under the previous regulation shall apply.
In performing brokerage, the Broker undertakes in particular:
1. to act with enhanced diligence, in accordance with the rules of the profession and business customs (Art. 21 of the Act);
2. to provide truthful, complete and verifiable information about the property and not to create a false impression of its condition, legal status or market value;
3. not to advertise a property without a concluded agreement with the owner, nor after the authorisation to advertise has ceased;
4. not to take on for brokerage a property which it knows to be simultaneously the subject of another broker’s exclusive brokerage;
5. to respect the business reputation of other brokers and to refrain from unfair business practices, disparagement and misleading advertising;
6. to disclose any conflict of interest to the Client without delay and in writing;
7. to preserve the confidentiality of the data of the Client and of third parties to the extent prescribed by law and by the agreement.

Article 21 — Business Premises and Display of the General Terms

The Broker operates in premises suitable for office business, entirely separated from premises of other purposes and with a separate area for confidential conversations, in accordance with Article 20(4) of the Act.
The General Terms are displayed in a visible and accessible place at the Broker’s registered office and are permanently available on the website https://ladriaestate.com. The Broker is obliged to comply with its own General Terms (Art. 20(3) and (5) of the Act).

Article 22 — Advertising

When advertising in the mass media, other printed and electronic media, on the Broker’s premises or in other places where advertising is permitted, the Broker publishes its business name and the address of its registered office as well as the addresses of its branch offices, or a link containing the addresses of the branch offices (Art. 22(1) of the Act).
The Client authorizes the Broker, for the purpose of performing the agreement, to photograph and video-record the property, to produce a floor plan or other presentation, and to use and publish such materials and basic technical data in advertisements. The publication of the exact address and the identity of the Client is regulated by the brokerage agreement.

Article 23 — Cooperation with Other Brokers and Sub-brokerage Agreement

The Broker cooperates with other brokers registered to perform real estate brokerage activities in order to present the property more widely and to find potential buyers. The cooperation is based on the following principles:
1. Separate contractual relationships. Each broker has its own brokerage agreement with its own client and is independently liable solely to its own client for the performance of its own contractual obligations. The cooperation does not establish a contractual relationship between the Client and the other broker.
2. Fee neutrality. Cooperation with another broker does not increase the brokerage fee owed by the Client to the Broker under its agreement. The division of the fee between the brokers is their mutual relationship and does not burden the Client. The total amount charged to clients for the same property may under no circumstances exceed the maximum amount in the valid price list (Art. 30(3) of the Act).
3. Prohibition of charging a third party. Neither the Broker nor the broker with whom it cooperates may charge a brokerage fee to a third party who acquires the role of buyer in the legal transaction and who has not entered into a brokerage agreement with that broker (Art. 29(7) of the Act).
4. Data minimization and confidentiality. Only the data necessary for carrying out the cooperation are provided to the other broker. If discreet or confidential brokerage has been agreed, the identity of the Client and the exact address of the property are not disclosed without the Client’s written consent.
5. Respect for exclusivity. The Broker does not take on for brokerage or advertise a property which it knows to be the subject of a valid exclusive brokerage agreement of another broker, except with that broker’s consent.
6. Ethical framework. The cooperation is carried out in compliance with the HGK general act on ethical business conduct referred to in Article 21 of these General Terms.
Sub-brokerage agreement. The Broker may transfer the brokerage agreement to another broker only if such transfer has been expressly agreed between the Broker and the Client. Even in that case, the Client remains in a contractual relationship exclusively with the Broker with whom the brokerage agreement was concluded. The Broker is obliged to provide the Client with a written list of the brokers to whom the brokerage agreement has been transferred (Art. 26 of the Act). The regular cooperation referred to in the preceding paragraphs is not deemed a transfer of the agreement and does not require special authorisation.

Article 24 — Brokerage Records

The Broker keeps records of real estate brokerage for all concluded brokerage agreements (Art. 27 of the Act). The records for each individual agreement contain:
1. the type of agreement for the conclusion of which brokerage is provided;
2. the type of property, the address of the property and information on its registration in the cadastre and the land registry;
3. technical data on the property and the energy class;
4. the amount of the agreed price or other form of consideration, expressed as a total amount and as an amount per square metre;
5. the amount of the brokerage fee and the party liable for payment;
6. the price list valid at the time of conclusion of the agreement, with the date and year indicated, signed by the Broker and the Client or the third party.
For agreements that have been concluded but where the mediated transaction did not take place, the records contain: the details of the Broker and the Client, the subject matter of the brokerage, the type and essential content of the legal transaction for which brokerage is provided, the amount of the brokerage fee, and details of all additional services and costs with the party liable for payment indicated (Art. 27(3) of the Act).
At the request of the competent state administration body, the Broker shall enable inspection of the data on the subject matter of the brokerage and on the type and essential content of the legal transaction, for the purpose of implementing land and housing policy, market valuation of real estate and analysis of the real estate market (Art. 27(4) of the Act).

Article 25 — Final Provisions

PIRAMIDA d.o.o. is entered in the court register: Commercial Court in Pazin, MBS: 130011832, share capital: EUR 2,654.46, fully paid. Contact: tel. +385 98 977 8357, info@ladriaestate.com. Working hours: Monday — Friday 9:00 — 18:00, Saturday 9:00 — 14:00, Sunday closed.
All relationships arising from the brokerage agreement and these General Terms shall be governed by the substantive law of the Republic of Croatia. Disputes shall fall within the jurisdiction of the court having subject-matter jurisdiction according to the Broker’s registered office. The provisions of the Act may not be excluded or limited by the brokerage agreement, unless a different contractual provision is expressly permitted in relation to a particular provision, or unless the different contractual provision is manifestly in the Client’s interest (Art. 17(4) of the Act). In the event of any discrepancy, mandatory regulations shall apply first, followed by the brokerage agreement, and then these General Terms and the price list and other annexes.
These General Terms enter into force on the date of publication and apply to all brokerage agreements concluded from that date.

Tar, 7 July 2026 PIRAMIDA d.o.o.